Terms of Service

Grantable is an AI-powered workspace built for grant professionals. We help nonprofits, grant writers, and teams find funders, write stronger proposals, and manage the entire grant lifecycle in one place.

We make money through paid subscriptions to our platform. We do not sell your data. We do not license your content to third parties. We do not use your data to train AI models. Our interests are aligned with yours: we succeed when you succeed at winning grants.

Grantable, Inc. is a Delaware C corporation. Our mailing address is 701 East Franklin Street, Suite 105, #1363, Richmond, VA 23219. You can reach us at hello@grantable.co.

You must be at least 13 years old in the United States, or 16 years old in other jurisdictions, to use our Services. If you are under the applicable age of majority in your jurisdiction, you must have parental or guardian consent to use the Services. By using our Services, you represent that you meet these requirements.

If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Certain features of the Services require a paid subscription. When you upgrade to a paid plan:

• Billing begins on the date you upgrade and recurs on each renewal date thereafter.
• All fees are stated in U.S. dollars and are exclusive of applicable taxes unless otherwise noted.
• You authorize us to charge your payment method on file for all applicable fees.
• If your payment method fails, we may suspend access to paid features until payment is resolved.

We may offer free trials or promotional pricing from time to time. Unless otherwise stated, free trials end immediately upon cancellation, and standard pricing applies when the trial period expires.

We reserve the right to modify our pricing. For mid-term price changes, we will provide at least 14 days' written notice. For price changes at renewal, we will provide at least 30 days' notice before your renewal date.

You own your content. All documents, grant applications, organizational information, and other materials you upload or create using the Services ("User Content") remain your property.

By using the Services, you grant Grantable a non-exclusive, worldwide, royalty-free license to use your User Content solely for the purposes of:

• Operating, maintaining, and providing the Services to you
• Generating aggregated, anonymized usage analytics to improve product quality (Grantable will not access, read, or review individual grant documents, applications, or organizational data for product development purposes)

This license terminates when you delete your User Content or your account, except for anonymized, aggregated data as described in Section 6 (Data Retention).

We do not sell or license your User Content to third parties. We do not share your documents, grant applications, or organizational data with other users or organizations without your explicit consent.

We retain your User Content for as long as your account is active or as needed to provide you with the Services. Upon account deletion or termination:

• We will provide you with the ability to export your User Content in a machine-readable format for 30 days following your request.
• After the export period, we will delete your User Content from our production systems within 90 days, except as required by applicable law or legitimate business purposes (such as resolving disputes or enforcing our agreements).
• Backup copies may persist for up to an additional 90 days before being automatically purged.

We may retain anonymized, aggregated data that has been de-identified using industry-standard techniques such that it cannot reasonably be used to identify you or your organization. We will not attempt to re-identify anonymized data. This anonymized data may be retained indefinitely for product analytics and improvement purposes.

By creating an account, your organization grants Grantable permission to display its name and logo on our website and marketing materials to indicate that you are a Grantable user. This usage will not imply endorsement beyond the fact that you use our Services.

If you prefer not to have your organization's name or logo displayed, you may opt out at any time through your account settings or by emailing hello@grantable.co. We will process removal requests within 10 business days.

The Services, including all software, designs, text, graphics, and other content created by Grantable (excluding User Content), are owned by Grantable and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms.

You may not copy, modify, distribute, sell, or lease any part of our Services, nor may you reverse engineer or attempt to extract the source code of our software, unless applicable law permits it.

Our Services include AI-powered features for funder matching, grant writing assistance, and strategic analysis. When you use these features:

• You own the output. AI-generated content created from your inputs is yours to use as you see fit.
• We don't train on your data. Your content is not used to train or improve AI models. We use third-party AI providers (Anthropic, OpenAI) under enterprise agreements that contractually prohibit model training on customer data.
• AI output is assistive, not authoritative. AI-generated content may contain inaccuracies. You are responsible for reviewing and verifying all AI-generated output before use, particularly in grant applications submitted to funders.

You agree not to use AI features to: generate content that infringes on others' intellectual property rights; create misleading or fraudulent grant applications; build competing products or services; or attempt to extract, reverse engineer, or replicate our AI systems or prompts.

If you access the Services through an Enterprise account provided by your organization, your organization's agreement with Grantable may include additional terms that apply to your use. In the event of a conflict between these Terms and your organization's agreement, your organization's agreement shall control.

Your organization's administrator may have the ability to manage your account, including access to your workspace content within that organization's account.

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to the Services, other users' accounts, or our systems
• Interfere with or disrupt the integrity or performance of the Services
• Use automated means (bots, scrapers, crawlers) to access the Services without our prior written consent
• Upload or transmit viruses, malware, or other harmful code
• Use the Services to build a competing product or service
• Resell, sublicense, or redistribute the Services to third parties without authorization
• Submit false or misleading information in grant applications generated through the platform

You are responsible for all activity that occurs under your account. You agree to maintain the security of your account credentials and to notify us promptly of any unauthorized use.

Grantable is committed to protecting the personal data and organizational information you entrust to us.

Data Processing Agreement. To the extent Grantable processes personal data on your behalf as a data processor, the terms of our Data Processing Agreement ("DPA"), available at grantable.co/legal/dpa, are incorporated into these Terms by reference. In the event of a conflict between the DPA and these Terms regarding data processing, the DPA shall control.

Sub-processors. Grantable maintains a list of sub-processors at grantable.co/legal/sub-processors. We will provide at least 30 days' advance notice before engaging a new sub-processor. If you object to a new sub-processor, you may terminate your subscription in accordance with Section 18.

Breach notification. In the event of a confirmed security breach affecting your personal data, we will notify you without undue delay and in any event within 72 hours of becoming aware of the breach, providing details of the nature and scope of the breach, the measures taken in response, and recommended steps to mitigate potential harm.

Privacy compliance. Grantable complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and other applicable U.S. state privacy laws. Our Privacy Policy, available at grantable.co/privacy, provides details on how we collect, use, and protect your information.

Data portability. You may request an export of your User Content at any time through your account settings or by contacting hello@grantable.co. Exports will be provided in a commonly used, machine-readable format within a reasonable timeframe.

Grantable maintains commercially reasonable administrative, technical, and physical safeguards designed to protect User Content and personal data against unauthorized access, alteration, disclosure, or destruction. These safeguards include:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of data at rest using AES-256 or equivalent
• Regular security assessments and vulnerability testing
• Role-based access controls and the principle of least privilege
• Employee security training and background checks

Grantable's current security practices and certifications are described on our Security Page at grantable.co/security. We will notify you of any security incident affecting your data in accordance with Section 12 (Data Protection).

While we take extensive measures to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security issues that arise.

Uptime commitment. Grantable will use commercially reasonable efforts to maintain Service availability of at least 99.9% measured on a monthly basis ("Uptime Target").

Exclusions. The Uptime Target excludes: (a) scheduled maintenance windows, of which we will provide at least 24 hours' advance notice via email or in-app notification; (b) downtime caused by factors outside our reasonable control, including internet disruptions, force majeure events, or failures of third-party services; and (c) downtime resulting from your actions or your equipment.

Service credits. If Service availability falls below the Uptime Target in any calendar month, affected paid customers may request a service credit. Credits are calculated as 10% of the customer's monthly subscription fee for each full percentage point below the Uptime Target, up to a maximum of 30% of the monthly fee. Service credits must be requested within 30 days of the qualifying downtime event by contacting hello@grantable.co. Service credits are applied to future invoices and are the sole and exclusive remedy for availability failures.

Status page. Real-time and historical availability information is available at status.grantable.co.

Grantable respects the intellectual property rights of others and expects our users to do the same.

DMCA agent. Our designated agent for receiving notices of claimed copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512) is:

Takedown process. If you believe that content on our Services infringes your copyright, please submit a written notice to our DMCA Agent containing: (a) identification of the copyrighted work; (b) identification of the infringing material and its location on the Services; (c) your contact information; (d) a statement of good faith belief that the use is not authorized; (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner; and (f) your physical or electronic signature.

Counter-notification. If you believe content was removed in error, you may submit a counter-notification to our DMCA Agent containing the information required under 17 U.S.C. § 512(g).

Repeat infringers. Grantable will terminate the accounts of users who are repeat infringers in appropriate circumstances.

The Services may be subject to U.S. export control and sanctions laws and regulations, including the Export Administration Regulations (EAR) and regulations administered by the Office of Foreign Assets Control (OFAC). By using the Services, you represent and warrant that:

• You are not located in, a national or resident of, or ordinarily resident in any country or region subject to comprehensive U.S. economic sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine).
• You are not listed on, or owned or controlled by anyone listed on, any U.S. government restricted party list, including the OFAC Specially Designated Nationals (SDN) list.
• You will not use the Services in violation of any applicable export control or sanctions laws.

Grantable reserves the right to restrict or terminate access to the Services to comply with applicable laws and regulations without liability.

Grantable is committed to making our Services accessible to all users, including those with disabilities. We target conformance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and are continuously working to improve the accessibility of our platform.

If you encounter accessibility barriers while using our Services, please contact us at accessibility@grantable.co. We welcome your feedback and will work to address reported issues in a timely manner.

Our current Accessibility Statement, including known limitations and our remediation roadmap, is available at grantable.co/accessibility.

You may terminate your account at any time through your account settings or by contacting us at hello@grantable.co.

We may suspend or terminate your access to the Services if:

• You breach these Terms or any applicable policies
• Your conduct causes harm or legal risk to Grantable, our users, or third parties
• Your account remains inactive (no login and no active paid subscription) for 12 or more consecutive months

We will provide reasonable notice before termination unless doing so would create legal risk or harm to others. Upon termination:

• Your right to access the Services ceases immediately.
• You may request an export of your User Content within 30 days of termination in accordance with Section 6 (Data Retention).
• After the export period, your data will be deleted in accordance with our data retention practices described in Section 6.
• Provisions that by their nature should survive (including ownership, indemnification, warranty disclaimers, limitations of liability, and dispute resolution) will remain in effect.

We continuously improve our Services and may modify, update, or discontinue features at any time. For material changes that significantly affect your use of the Services, we will provide reasonable advance notice through in-app notifications or email.

We may also update these Terms from time to time. If we make material changes, we will notify you via email or a prominent notice within the Services at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

The Services may contain links to or integrations with third-party websites, services, or content that are not owned or controlled by Grantable. We are not responsible for the content, privacy practices, or availability of third-party services. Your use of third-party services is governed by their respective terms and policies.

Indemnification by you. You agree to indemnify, defend, and hold harmless Grantable and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services in violation of these Terms; (b) your User Content; (c) your violation of any applicable law or regulation; or (d) any fraudulent or misleading grant applications submitted through the platform.

Indemnification by Grantable. Grantable will indemnify, defend, and hold harmless you from and against any third-party claims alleging that the Services, as provided by Grantable and used in accordance with these Terms, infringe a third party's U.S. intellectual property rights. This obligation does not apply to claims arising from: (i) your modifications to the Services or combination of the Services with non-Grantable products or content; (ii) your use of the Services in violation of these Terms; (iii) your use of a version of the Services after Grantable has made a non-infringing alternative available; or (iv) any open-source or third-party software not provided by Grantable.

Indemnification procedures. The indemnified party must: (a) promptly notify the indemnifying party in writing of any claim; (b) grant the indemnifying party sole control of the defense and settlement of the claim; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnifying party may not settle any claim in a manner that imposes obligations on the indemnified party without prior written consent.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Services will be uninterrupted, error-free, or secure; (b) AI-generated content will be accurate, complete, or suitable for any particular purpose; (c) the results obtained from use of the Services, including funder matches and grant writing assistance, will meet your specific requirements or result in successful grant awards; or (d) any defects in the Services will be corrected.

Grant writing involves inherent uncertainty. Grantable assists with the process but does not guarantee funding outcomes. You are responsible for the accuracy and quality of all grant applications you submit.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRANTABLE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, WHETHER CAUSED BY BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF GRANTABLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

GRANTABLE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO GRANTABLE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO: (A) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 21; (B) EITHER PARTY'S BREACH OF CONFIDENTIALITY OBLIGATIONS; (C) YOUR PAYMENT OBLIGATIONS; OR (D) DAMAGES ARISING FROM A PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

Subscription start date. Your subscription begins on the date you upgrade to a paid plan and renews automatically on each anniversary of that date.

Additional seats. If you purchase additional seats mid-term, the cost is prorated daily for the remainder of your current billing period and billed quarterly when applicable.

Automatic renewal. All subscriptions automatically renew for successive terms of the same duration unless you cancel before the renewal date. Renewal will be charged at the then-current rate.

Cancellation. You may cancel your subscription at any time through your account settings. To avoid being charged for the next renewal period, you must cancel at least 30 days before the end of your current annual term. Cancellation takes effect at the end of your current billing period — you will retain access to paid features until then.

Refund policy. Subscriptions are generally non-refundable. We may, at our sole discretion, offer refunds in limited circumstances (such as accidental charges or technical issues that prevent access). Where required by applicable law, refunds will be provided as mandated.

Informal resolution. We'd prefer to resolve issues informally. If you have a concern, please contact us at hello@grantable.co and we'll work to resolve it. Before initiating any formal dispute resolution, you agree to first contact us and attempt to resolve the dispute informally for at least 30 days.

Binding arbitration. If informal resolution is not possible after 30 days, you and Grantable agree that any dispute, claim, or controversy arising from or relating to these Terms or the Services (collectively, "Disputes") will be resolved through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration will be conducted by a single arbitrator in Wilmington, Delaware (or, if mutually agreed, via videoconference). The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver. YOU AND GRANTABLE AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. NEITHER PARTY MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

Opt-out right. You may opt out of this arbitration agreement and class action waiver by sending written notice to hello@grantable.co within 30 days of first accepting these Terms. Your notice must include your name, account email address, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved exclusively in the state or federal courts located in the State of Delaware.

Exceptions. This arbitration agreement does not apply to: (a) claims for injunctive or equitable relief to protect intellectual property rights; (b) claims that may be brought in small claims court; or (c) claims involving sexual assault or sexual harassment, as provided by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act.

Litigation fallback. For any Disputes not subject to arbitration (including if you have validly opted out), the state or federal courts located in the State of Delaware shall have exclusive jurisdiction. You agree to submit to the personal jurisdiction of such courts.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws provisions.

Entire agreement. These Terms, together with our Privacy Policy, Data Processing Agreement, and any applicable Enterprise agreements, constitute the entire agreement between you and Grantable regarding the Services.

Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, provided the assignee agrees to be bound by these Terms.

Force majeure. Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) due to causes beyond its reasonable control, including natural disasters, acts of government, pandemics, war, terrorism, labor disputes, internet or utility failures, or third-party service outages. The affected party must notify the other party promptly and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected Services upon written notice.

Notices. We may provide notices to you via email, in-app notification, or by posting on our website. Notices to us should be sent to hello@grantable.co.